Refunds & Warranties

Last updated: 30 July 2026

This page explains the AUSTARZ HOME 30-day change-of-mind process and how we handle product problems. It does not exclude, restrict or modify any rights you have under the Australian Consumer Law.

30-day change-of-mind returns

You may request a change-of-mind return within 30 days after delivery. Contact us before returning the product so that we can confirm eligibility and provide return instructions.

For a change-of-mind return, the product must be unused, complete and in its original, resalable condition and packaging. Where permitted by law, we may decline a change-of-mind return for opened hygiene-sensitive products, personalised products, products damaged after delivery or products that are not returned complete.

Change-of-mind return postage is the customer's responsibility. Original shipping charges are not refundable, except where required by law. Refunds are processed to the original payment method after the returned product has been received and assessed.

Faulty, damaged or incorrectly supplied products

If a product is faulty, unsafe, damaged on arrival, materially different from its description or not the product ordered, contact us through the contact form. Include your order number, a description of the issue and photos where available.

The remedy depends on the circumstances and may include a repair, replacement, refund or another remedy required by the Australian Consumer Law. Where the law requires us to bear reasonable return costs, we will arrange the return or explain the reimbursement process. You do not lose your consumer-guarantee rights merely because a manufacturer's warranty has ended.

Proof of purchase and assessment

We may ask for an order number or other reasonable proof of purchase. In some cases, a product may need to be assessed before the appropriate remedy can be confirmed. We will not require you to deal only with the manufacturer for a consumer-guarantee claim about a product sold by AUSTARZ HOME.

Manufacturer warranties

Some products may include a manufacturer's voluntary warranty. Any such warranty is additional to, and does not replace, your rights under the Australian Consumer Law. The warranty information supplied with the product will explain any separate manufacturer process.

Returns address

Do not send a return without authorisation. Approved returns may be directed to AUSTARZ PTY LTD, 14 Commercial Road, KINGSGROVE NSW 2208, or another location stated in the return instructions. This address is not a public retail counter.

For official guidance, see the ACCC consumer rights and guarantees information.