Privacy Policy

Last updated: 30 July 2026

This Privacy Policy explains how AUSTARZ PTY LTD, trading online as AUSTARZ HOME, collects, uses, discloses and protects personal information in connection with austarz.com.au and our online customer service.

Information we collect

We may collect information you provide when you browse the store, place an order, create an account, submit a contact form, request a return or subscribe to marketing. This may include your name, contact details, delivery and billing details, order and payment-related information, account details, preferences and the content of your enquiries.

Our website and service providers may also collect device identifiers, IP address, browser information, cookie data, store activity, security information and transaction information.

How we collect information

Information may be collected directly from you, automatically through the website and cookies, or from service providers involved in operating the store, processing payments, delivering orders, preventing fraud or supporting customer enquiries.

How we use information

• To operate the online store and provide requested products and services.
• To process payments, fulfil and deliver orders, and provide order updates.
• To respond to enquiries, returns and consumer-guarantee claims.
• To maintain accounts, security, fraud prevention and record keeping.
• To improve products, website performance and the shopping experience.
• To comply with legal, tax, accounting and regulatory obligations.
• To send marketing where you have consented or where otherwise permitted by law.

Disclosure to service providers

Our store is hosted by Shopify. We may disclose relevant information to Shopify and providers involved in payments, delivery, warehousing, analytics, communications, professional advice, fraud prevention, security and other technology services. We disclose only what is reasonably necessary for the relevant function or as required by law.

Overseas processing

Shopify and other service providers may process or store information outside Australia. The locations involved can vary according to the provider and service used. We take reasonable steps appropriate to our role when selecting and working with service providers.

Cookies and analytics

Cookies and similar technologies may support essential store functions, checkout, preferences, security, performance, analytics and marketing. You can control cookies through your browser and any privacy controls made available on the store, although disabling some cookies may affect functionality.

Marketing choices

You can use the unsubscribe option in a marketing message to stop that type of communication. Transactional messages about orders, security or customer service may still be sent when necessary.

Access, correction and complaints

You may ask to access or correct personal information we hold about you, or raise a privacy concern, through our contact form or by writing to AUSTARZ PTY LTD, 14 Commercial Road, KINGSGROVE NSW 2208. We may need to verify your identity before acting on a request.

Retention and security

We retain personal information only for as long as reasonably needed for the purposes described above and for legal, tax, accounting, dispute-resolution and security requirements. We take reasonable steps to protect personal information, but no internet transmission or storage system is completely secure.

Changes to this policy

We may update this policy when our practices, services or legal obligations change. The current version is published on this page with its last-updated date.

Official privacy guidance is available from the Office of the Australian Information Commissioner. Shopify also publishes a consumer privacy policy.