Consumer Guarantees

Last updated: 30 July 2026

Products sold by AUSTARZ HOME come with automatic guarantees that cannot be excluded under the Australian Consumer Law.

What the guarantees cover

Among other requirements, products must be of acceptable quality, be safe and durable, match their description, and be fit for their usual purpose and any particular purpose made known before purchase. Any express promises made about a product must also be honoured.

If a product does not meet a guarantee

The remedy available depends on the nature of the problem. For a major failure, you may be entitled to choose a refund or replacement and may also be entitled to compensation for reasonably foreseeable loss or damage. For a minor failure, we are entitled to provide an appropriate remedy within a reasonable time; if that does not occur, further remedies may be available.

Your rights can continue for a reasonable period having regard to the product and are not limited to a stated voluntary or manufacturer's warranty period.

How to make a claim

Use our contact form and provide your order number, the product involved and details of the problem. Photos or video may help us understand the issue. We may request reasonable proof of purchase and, where appropriate, arrange an assessment.

AUSTARZ PTY LTD is responsible for addressing Australian Consumer Law claims relating to products it sells. We will not require you to deal only with the manufacturer.

Rights that cannot be excluded

Nothing in our Terms of Sale, Refunds & Warranties page or any other store policy excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, restricted or modified.

For official information, visit the Australian Competition and Consumer Commission.